Filed under: Recalls, Safety, Toyota
Ever since the whole Toyota recall debacle exploded late in 2009, one of the company's biggest problems has been the way it has responded to the problems. Many have criticized Toyota for either ignoring the problems or pretending that there is nothing wrong, but the company is now seeking to address that appearance by setting up rapid response teams to deal with reported incidents of unintended acceleration.
For example, when a pair of alleged "unintended acceleration" incidents happened in
San Diego and Connecticut, Toyota jumped in, sending out investigators to join government officials in trying to find out what happened.The new Swift Market Analysis Response Team (SMART) will now be immediately dispatched to the site of any reported unintended acceleration incident. The teams will consist of product engineers, field technical specialists and specially trained dealer technicians.
Whenever dealers or Toyota are notified of an incident, the SMART team will head out to the site to evaluate the vehicle and gather evidence. Engineers from Toyota's Japanese product development teams will also assist in the analysis. Hopefully, a more thorough investigation of every reported case will provide Toyota with a larger pool of data from which it can gain a better understanding of what may or may not be happening. Even if there is not actually a problem, Toyota needs to prove so conclusively, because if these kinds of incidents continue happening, they will only damage the company's reputation further. Official press release after the jump.
[Source: Toyota | Image: CNN]
Continue reading Toyota develops "SMART" process for quick on-site evaluation of uninteneded acceleration cases
Toyota develops "SMART" process for quick on-site evaluation of uninteneded acceleration cases originally appeared on Autoblog on Fri, 09 Apr 2010 13:58:00 EST. Please see our terms for use of feeds.
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09-04-2010, 09:10 PM
