Toyota to open six new product quality field offices

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Filed under: Recalls, Safety, Toyota

As part of its efforts to improve its responsiveness to customer complaints, Toyota is adding six new product quality field offices (PQFO) around North America starting this month. The new offices are to be co-located with Toyota Motor Sales regional offices and focus on investigating and addressing customer issues like reports of unintended acceleration.

The first PQFO opened earlier this year in New York as a pilot project to address cold weather and corrosion issues. The San Francisco PQFO will open in July with a specialization in hybrid issues. The Jacksonville office will focus on heating and cooling while the Houston office will target truck issues.



Each office will be able to look into any issue and will be staffed with engineers and technicians that will work with dealers and Toyota's U.S. headquarters in Torrance, California to gather data from customers and determine the root cause of complaints. Understanding what customers are doing in the real world is a major component of Toyota's new quality efforts. That customer usage data will be incorporated into future test and development procedures in order to try to avoid the same problems on other products. Full details are available in the press release after the jump.



[Source: Toyota | Image: Hoang Dinh Nam/AFP/Getty]

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Toyota to open six new product quality field offices originally appeared on Autoblog on Thu, 08 Jul 2010 09:27:00 EST. Please see our terms for use of feeds.

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