Mohamed Adel Ahmed
Telephone : +202 27924663
Mobile : +20105608066/0144400636
E mail :
Mohamedadel48@hotmail.com
OBJECTIVE:
Seeking a challenging position in a reputable company where I can use my professional communication, customer support and reputation with clients, analytical skills and commitment to perform quality work , enhance my skills and Experience.
EDUCATION:
Cairo University 2004
Faculty of Law
Grade : Fair
Summary of Qualifications
• Strong leadership and management skills.
• Profound ability to provide direction and support to a large number of staff.
• Exceptionally strong communication and presentation skills (both written and oral).
• Uncommon interpersonal and coaching skills.
• Immense ability to interact with both internal and external customers at all levels.
• Profound ability to manage and motivate staff in a team environment.
• Possession of valid driver's license and excellent driving record.
Computer Skills :
• Excellent knowledge of windows ( XP / 2000 / 98 / vista )
• Very good knowledge of Microsoft Office 2000/XP (word - Excel - Power point - Access - Outlook)
• Internet User
Language skills :
• Native language Arabic
• Very good command of both written and spoken of English
Work Experience:
Mohamed zaky Automotive (Volks wagen)
Sales Manager
• Meet and exceed the sales plan.
• Participate in annual budget planning process.
• Monitor all showroom expenses. Approve invoices for showroom expenses.
• Monitor the performance of the sales staff on a daily basis. Provide assistance and coaching when necessary.
• Identify training needs and provide training for Sales Associates when necessary.
• Determine and maintain the appropriate level of sales staff in order to service effectively the customer base.
• Implement all showroom operational policies and procedures as outlined in the Policy and Procedural Guide.
• Monitor staff performance with respect to customer service.
• Intervene with customer issues when the Sales Associate or Customer Service Associate cannot obtain resolution.
• Maintain good working relationships with all supplier representatives.
• Maintain good working relationships with the local delivery service to ensure that Mohamed zaki Automotive standards are met for all deliveries.
• Maintain good working relationships with local repair personnel.
• Perform related responsibilities as assigned or required.
Showroom Sales
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Exhibits high level of commitment to customer satisfaction.
• Attends product and sales training courses as requested by sales manager.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Keeps updated with new products, features, accessories, etc., and their benefits to customers.
• Turns 100 percent of closed deals to finance and sales manager, along with properly completed paperwork.
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in Automotive service department.
• Schedules and advise the customer by the first service appointment.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains professional appearance.
• Perform related responsibilities as assigned or required.
Assistant Restaurant Manager (Americana Co. – KFC)
• Responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's absence.
• Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.
• Ensures food quality and 100% customer satisfaction.
• Monitoring all service equipment.
• Maintaining a clean and safe work environment, maintaining a clean parking, building exterior, including removal of trash within containers.
• Assists Restaurant Manager in recruiting, interviewing, and hiring team members.
• Preparing proposed labor schedules, financials for store manager’s review/approval.
• Training and motivating team members.
• Has authority to hire and fire (or participate in those decisions).
• Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.
El Sheroq language school
Supervisor
• Administrative work in administration section.
• Collecting annual payments from the parents.
• Organizing the meetings of the parents with the teachers.
• Entering data on the computer.
• Clerical work ( sending fax – mails …etc )
Dar El Shaab institution for press and printing
Lawyer
• Work as a lawyer in the legality affairs.